Dog Mom Life Travel Mug

Color	White, Grey, Black, Navy Blue, Olive Green, Light Blue

Above all, our top priority is to guarantee your satisfaction with your purchase. If you wish to make changes to or cancel your order, please do so within the first 24 hours. This is because our clothing is all made-to-order, and production commences after this initial 24-hour period.

 

Return Policy

If you would like to initiate a return for a product, kindly get in touch with our Customer Support team at support@puppieswish.com. They will assist you in obtaining a return authorization and provide you with further instructions for the return process.

Please be aware that not all items are eligible for returns. To qualify for a return, you must meet the following criteria:

Initiate the return process and dispatch the item(s) within 3 days of receiving the order.

The item(s) should not have been classified as "On Sale", "Final Sale" or "Non-Returnable" at the time of purchase, unless there is a valid issue or fault with the product.

Return the item(s) in their original packaging and in the same condition as they were received. This includes any attached swing tags, shoe boxes, and packaging. Before sending the item(s) back, you may be asked to provide a photo of the item(s) to assess their condition.

Please keep in mind that if you are returning one item from a bundle or package deal, the original bundle pricing will no longer be valid for your order.

 

Refund Policy

If you encounter any problems with your product, kindly initiate a claim via our support email at support@puppieswish.com. You will be required to provide your order number and the email address associated with your order. This information will enable us to investigate the issue, assess whether a replacement or refund is suitable, and take steps to prevent similar errors in the future.

The decision between a replacement or refund will be made on a case-by-case basis, considering the specific circumstances of your order. To be eligible for a refund, please adhere to the following criteria:

Defective or Damaged Items: Provide clear photographic evidence of any defects or damages within 3 days of receiving the product.

Incorrect Orders: Promptly notify our customer service team and include supporting evidence of the incorrect item within 3 days of receiving your order.

Size or Color Discrepancies: Refunds or exchanges will only be considered if the received product is materially different from the original order. Please verify size and color information before finalizing your purchase to prevent discrepancies.

Other Reasons: Refunds for reasons such as late shipments or a change of mind are subject to case-by-case evaluation. Customers must contact our customer support team to discuss potential solutions.

We do not offer replacements or refunds for mistakes made by the customer:

Incorrect shipping addresses

Invalid address entry

Improper care, damages in use

Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct

Our company can only offer you a discount for reordering in the cases above.

 

How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.

 

If you have any further inquiries or concerns regarding our refund & return policy, please do not hesitate to reach out to our Customer Support team. They are available to assist you and provide any necessary clarifications.